Hotel groups and chains
In a bid to enhance operational efficiency and ease the workload on their front desk staff, mk | hotels has implemented Plainview AI, an AI-powered voice-assisted reservation system. Seamlessly integrated with Apaleo, the system automates phone inquiries, manages guest entries, and handles secure payments through SMS links.
PHNX achieves a 25% cost reduction and 80% faster staff onboarding
The co-living concept of PHNX came with its own operational challenges. A solution was needed that could offer guests a seamless experience while maintaining efficiency.
Petra Hancz
mk | hotels cuts human-assisted calls by 50% and saves 70 hours with AI
In a bid to enhance operational efficiency and ease the workload on their front desk staff, mk | hotels has implemented Plainview AI, an AI-powered voice-assisted reservation system.
How arthotel bakker skyrocketed to over 90% guest satisfaction and a 98% occupancy rate
When Sören Hüppe acquired arthotel bakker in 2021, the property was in dire need of modernisation. The challenge was not just about updating the physical infrastructure but also integrating a modern hotel technology stack.
Hackmann Hotels increases productivity by 35% and staff satisfaction by 60%
Offering a welcoming home away from home in both 3 and 4-star segments, Hackmann Hotels is beloved by numerous regular guests for its familiar atmosphere.
Hostz increases efficiency by automating 20% of guest inquiries with AI
Hostz is among the first to test and implement ailean, a pioneering AI that operates within Apaleo and communicates with guests 24/7 in multiple languages.
McDreams Hotels: An onboarding success story in hotel automation
In the latest in our series on the topic of onboarding, we look at the ‘change’ masterclass provided by McDreams Hotels, who have demonstrated what best practice looks like when switching out a property management system.
