Industry trends
AI and automation are reshaping the hospitality industry, driving efficiency and enhancing guest experiences. As hotels adopt these technologies, they must overcome integration challenges and strategically leverage AI to remain competitive and meet evolving guest expectations.
AI and automation in hospitality: Key takeaways from the h2c global study 2025
This article explores how AI and automation are transforming the hospitality industry, with key insights from the 2025 h2c global study on AI adoption, integration challenges, and the growing importance of Business Intelligence in shaping hotel operations.
Emma Töpperwien
API-first, AI agents, and MCP: The new building blocks of hospitality innovation
This article provides a clear overview of how API-first platforms, AI agents, and the Model Context Protocol (MCP) are shaping the hospitality. It highlights their individual roles, how they work together, and why they matter for hoteliers.
Anna Fechner
Infinite hospitality: powered by tech, driven by AI
This blog article explores how technology is reshaping the hospitality industry by enabling the convergence of property types, guest segments, and operating models.
Florian Montag
What is an AI agent?
This page offers a comprehensive overview of AI agents - covering their definition, types and characteristics, key benefits, and the potential future role they may play in the hospitality industry.
Top 10 trends to drive your hospitality into an agent-first world
With the rise of AI agents and AI-powered tools, the hospitality tech industry is at the beginning of a brand-new era, transforming traditional systems and paving the way for more agile and AI-agent-driven platforms.
What’s all the hype about “best-of-breed” and why you should embrace it
This “best-of-breed” approach has been around for several decades in the technology industry.
Petra Hancz
