Another year of hospitality innovation is behind us and it’s safe to say that the Apaleo ecosystem is more buzzing than ever with 30+ new innovative apps and integrations joining the Apaleo Store. En route on our mission to create a bridge between app developers and forward-thinking accommodation providers, the 7'000 connections mark has been passed.
With its lean & open PMS as well as composable hospitality approach, Apaleo, not only enables but also strongly encourages hoteliers to build a technology ecosystem of specialised applications for each area of their business from operations to distribution and back-office to the guest experience, rather than adopting an all-in-one solution. The API-first approach also enables hotel & apartment businesses to develop proprietary software where they see fit. When zooming in on hotel and apartments groups with 2 properties or more we can see:
An average of 10 connections (highest with 33)
An average of 7 apps from the Apaleo Store (highest with 19)
An average of 2 proprietary apps or developments (highest with 20)
To give you a glimpse into which apps are seeing the highest adoption within the Apaleo community, here are the top 20 most installed.
Straiv (formerly CODE2ORDER) offers a suite of functionalities from the guest’s booking to their checkout enabling a fully self-service experience including pre- & post-stay transactional emails self-check-in & checkout, online payments, door pin communication or mobile key enablement and more. Properties using Straiv experience see online check-in averaging 80% and automated payments reaching 100% in some cases.
#2 Booking.com Channel Connect
Apaleo customers can activate Booking.com Channel Connect at no additional charge allowing them to manage their rates and restrictions within Apaleo and see them updated immediately on booking.com, without the need for a channel manager.
Purposely built on Apaleo APIs and ApaleoPay, myIBE is a simple yet powerful mobile-first booking engine enabling Apaleo customers to seamlessly integrate it on their website and adapt it to meet their brand identity.
Specifically designed for mid-sized hotels, Happyhotel’s revenue management system and analysis tool provide the optimal room rates with just a few clicks thanks to its intelligent algorithms based on current and future demand. An interactive dashboard will give a clear analysis of bed occupancy, RevPAR, ADR, occupancy, bookings and turnover. With Apaleo’s iframe integration capability (Apaleo One), users can access happyhotel directly in Apaleo’s Open PMS.
SiteMinder provides an integrated commerce platform offering a range of features including a website builder & booking engine, metasearch connectivity, business intelligence, GDS connectivity, and most importantly channel management.
HotelNetSolutions is one the leading distribution platforms in German-speaking countries providing a suite of integrated applications including a booking engine, channel management, voucher management system and other direct booking-related add-ons.
Expedia Channel Connect allows Apaleo users to manage all their rates and restrictions in one place. By simply updating rates in Apaleo, the hotel’s Expedia listing is updated immediately. Reservations from Expedia.com (or any of its subbrands like hotels.com) are transferred into Apaleo as they come in.
Lightspeed is a one-stop restaurant POS system offering integrations to more than 100 apps for your F&B operations. With Lightspeed, Apaleo users can add consumptions to the guest room’s bill and have all transactions then automatically close and indexed to their room invoice, to be paid at the end of their stay. They will also have full revenue posting from external guests transferred to Apaleo.
Using the Google Connector, Apaleo users can list their properties directly in Google Hotel Search, Google Business Profile & Google Maps. Google results are updated automatically as rates are updated in Apaleo.
#10 Market Intelligence by HQrevenue
For general managers and revenue management teams, Market Intelligence provides lightning-fast market analytics and business intelligence. The app delivers hyper-detailed, up-to-date information on the market, competition, and operations by aggregating and visualizing millions of data points, including information from over 20 OTAs and 300 brands.
helloTESS is a flexible and robust restaurant point-of-sale system specialised for German-speaking countries. It includes features such as extensive reporting and mobile ordering for staff.
Make is a visual platform that lets you design, build, and automate anything–from simple tasks to complex workflows—in minutes. With Make, you can send information between Apaleo and thousands of apps. It’s fast and easy to use, visually intuitive and requires zero coding expertise.
#13 Pace Revenue
Sitting between the PMS and the distribution landscape, Pace Revenue is a commercial optimisation platform and revenue management system for the accommodation industry. Its focus is on automated decision and business intelligence, delivered through an intuitive user interface.
Deeply integrated to Apaleo, customice provides an online booking system for meetings and events (MICE) directly from the hotel’s website. With the customice-configurator, customers can get a precise idea of the property's offerings of and services. They can then configure meetings and events individually and directly request, reserve or book them online.
Dialock by Häfele is an advanced identification and locking system enabling hotels to provide keyless entry to guests. It also gives the ability to assign different access rights with optional access levels and time-restricted admittance.
Hotellistat is an all-in-one revenue, market and business Intelligence system, for all areas of digital market positioning, revenue management and market analysis. Rate shopping, automated pricing, business intelligence, web & e-commerce, reputation management and social media modules provide a 360° insight into the property’s digital presence.
Abitari integrates the hotel industry’s most popular door lock systems with Apaleo enabling front-office staff to effortlessly generate magnetic key cards for guests at check-in. The company also provides a check-in kiosk solution enabling guests to self-check in and generate their key at the same time.
Bookboost provides an all-in-one customer experience platform including a multi-channel CRM, unified inbox, guest web app, website live chat and more. Hotel and serviced apartment brands can design unique digital journeys for guests based on demographics and specific data points. Properties using Bookboost save time while increasing satisfaction and revenue.
#19 Meta I/O by wihp
Meta I/O enables hotels to connect, manage and monitor every major meta-search channel from one dashboard. Rates and availabilities of the hotel’s PMS are sent to the metasearch channels, while every subsequent click is redirected to your booking engine with the pre-selected dates, ready to be booked directly on your site.
Flexkeeping is an integrated staff collaboration platform bringing together task management, messaging, housekeeping and maintenance under one roof. Properties using Flexkeeping have seen phone calls go down by 80%, 1h saved per room per month and an increase of 350% in reported issues.
Here it is for the 2022 power ranking! We can see that properties have been investing heavily into revenue management and direct bookings this year with RMS and metasearch management platforms growing in adoption. We have also experienced a massive increase in the implementation of digital guest journey applications to enable self-service and online check-in for guests.
As the hospitality industry's digital transformation is well underway, it's safe to say we'll be seeing new innovative apps and integrations join this list in 2023. In the meantime, discover some of the latest tools that have joined the Apaleo Store in 2022.
See you next year for our next TOP 20!
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5 tech stacks for modern hospitality chain operations
Mainly dominated by a handful of all-in-one providers for decades, the hotel technology ecosystem has been seeing thousands of best-of-breed applications (software in a specific niche or category) pop up with the rising accessibility of cloud technologies.