Subcontractors
Updated list as of October 10th, 2022
Adyen N.V. (NL) Apaleo uses Adyen's payment services to process payments on behalf of our customers from customers' guests. For this purpose, we give data regarding the means of payment (credit cards or information about other payment methods such as PayPal, Klarna or other providers) to Adyen N.V. Further. Apaleo ensures that the necessary data protection standards, such as PCI-DSS, are complied with and for this purpose Apaleo is subject to an annual external audit. Customer Success employees have access to the end users and customers personal data. The access is secured by a personal login. https://www.adyen.com/policies-and-disclaimer/privacy-policy
Amazon Web Services EMEA SARL (DE) app.Apaleo.com uses Amazon Web Services (AWS) as infrastructure. Thereby, personal data is stored and processed on AWS servers. https://aws.amazon.com/privacy/
Contentful GmbH (DE)
Apaleo to use Contentful GmbH for the certification process for software solutions, storing data and information on the status of the relationships with the app solution.
https://www.contentful.com/legal/privacy-at-contentful/privacy-notice/
Datadog, Inc. (US) Apaleo uses software from Datadog, Inc. to analyze the performance of app.Apaleo.com. For this purpose, personal data is processed to Datadog, Inc. https://www.datadoghq.com/legal/privacy/ https://www.datadoghq.com/legal/datadog-eea-data-processing-addendum/
_Functional Software Inc. (US)
Apaleo uses sentry.io for tracking and monitoring errors and problems when using app.Apaleo.com. For this purpose, personal data is processed to Functional Software Inc.
https://sentry.io/privacy/
Heroku Inc. (Salesforce) (US) Apaleo uses Heroku Inc. (Salesforce) for the infrastructure, traces, creating of notes. https://www.salesforce.com/company/privacy/ https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf
Hotjar Ltd.(MLT) Apaleo uses Hotjar as an analytical tool for tracking the users behavior of the customers, trying to optimize the experience of the product. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. https://www.hotjar.com/legal/policies/privacy/ https://www.hotjar.com/legal/support/dpa/
Productboard Inc. (US) Apaleo uses Productboard for improving the product and new features by obtaining certain customer insights, and managing roadmaps. https://www.productboard.com/privacy-policy/
Usetiful - Dobbytec OÜ (EST)
Apaleo uses Usetiful as a layer over Apaleo product, and it helps the customer to navigate through the product.
https://www.usetiful.com/privacy-policy
https://www.usetiful.com/gdpr
WP Engine, Inc. (GB) Apaleo.com and store.Apaleo.com use WP Engine as infrastructure. Thereby, personal data is stored and processed to WP Engine. https://wpengine.com/legal/privacy/ https://wpengine.com/legal/dpa/
Zendesk, Inc. (US)
Apaleo uses Zendesk Support and Zendesk Guide to provide users with support and documentation. Personal data is stored and processed to Zendesk. Inc.
https://www.zendesk.com/company/privacy-and-data-protection/#gdpr-sub
ZenHub - Axiom Labs Inc. (CAN)
Apaleo product development uses ZenHub as an internal tool, for providing pipelines, tracking issues.
https://www.zenhub.com/privacy-policy